General Questions

Why is there a limited drop of products?

We try and make as much stock as a I can before each drop. Every piece is unique and has subtle differences, that is why they are listed individually. 

We're hoping to create more and more as time goes by!

If you missed out on a piece that you wanted, you're welcome to email us at hello@macramadeatmidnight.com.au and we can see what I can do.
Who makes all the products?

We do! I work in my crafting room at home and knot everything by hand while my husband does all the 3D printing.
Do you make macrame requests?

It will depend on the time of year and how big the project is. 

You are more than welcome to email me (hello@macramadeatmidnight.com.au) and we can discuss specifics.

Please include: What design you are looking for, your budget, when you need it by.

I have many projects running at the same time, but I do love a challenge!
When will I get my order?

Every product that is on the website is in stock and is limited. We will send off products within the week of your order. Shipping times may vary depending on where you are.
What is your return policy?

Every item is made by hand, we would be devastated for you not to like it and return it. However, we are happy to have a chat and discuss with you if there are any issues with your piece. 

If there are any final sale items with no returns, they will be marked on the purchase page.
How much does shipping cost and where do you ship to?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Currently we are only shipping within Australia, but hopefully in the future we will expand.

Tree of life questions

How do I keep my Tree of life clean?

Lightly dusting the rope with a feather duster will do a good job. Do not wash or take the rope off the frame.
The hanging ropes are a bit wonky on arrival, how do I fix it?

You can gently manipulate the hanging ropes with your hands. All the rope is cotton. They should hang naturally downwards, however sections that are knotted may be stiffer and need to be straightened out.

What materials are used?

The rope is made of cotton, and the frame is galvanised metal
Why are the Tree of Lifes different?

Every Tree of Life is made carefully by hand.

There are subtle differences with the amount of branches, the roots and the cascading cotton at the bottom.

Beaded Succulent Questions

Can I take the pot out of the chain?

Absolutely! Please be gentle when take the chain off, you can gently move the beads to the side as they are on a wire, they can be manipulated gently in the direction you want it to be. 

The pots are also fragile, so make sure you're holding on tight when unwrapping your package.

Keep in mind that the beads are held together by wire and the ends of the wire closest to the middle of the plant may be sharp. I try my hardest to hide the ends of the wires, but they may move during shipping.

Please do not tug too hard or bend the wire repeatedly as they may break.
What materials are used?

Currently we are using glass beads, stainless steel wire and terracotta pots. 
Can I move the beads around in different directions?

All the beads are attached by a wire. You can gently move around the wire to position them in the direction you want them to sit. 

Please don't repeatedly bend and twist the wire as they may break. 

Keyring questions

Can I request a specific keyring to be made for a band or singer?

We love creating new products so if you have a specific band or singer in mind, you can email us at hello@macramadeatmidnight.com.au and we can discuss details.

Please include: Band/Singer name, what design you are thinking, what colour cord, what date you would like it.

We can't guarantee anything, however we're happy to chat.
My maedeup looks a bit tired, what do I do?

We usually have a few Maedeups in rotation to let the rope rest. 3mm paracord is used, so it can be gently pulled to tighten when needed. 
What materials are used?

We use a 3mm paracord to create my keyrings, as well as metal keyrings, chains and charms.